In this episode, host Johnathan Grzybowski sits down with Sara Hagner, General Manager of Common Sense Office Furniture, to discuss her journey from entry-level warehouse operations to leading executive management. Sara shares her experience modernizing legacy systems, managing remote vs. in-person workplace dynamics, and why maintaining high employee morale directly drives client success. Tune in for valuable insights on empathetic leadership, office culture, and navigating the evolving commercial furniture landscape]!
HOST
Johnathan Grzybowski — Co-Host, Believe in Your Office Podcast
GUEST
Sara Hagner — General Manager, Common Sense Office Furniture
WHAT WE COVER
• Starting from the bottom — working warehouse and accounting roles to build a ground-up understanding of operations
• Modernizing office systems — transitioning from legacy whiteboard schedules and physical servers to cloud-based systems
• In-person dynamics vs. remote work — how physical presence eliminates communication delays and boosts team energy
• Empathy-first leadership — why prioritizing staff well-being directly impacts the quality of customer service
• Industry trends — navigating shifting corporate workspace demands six years post-pandemic
KEY QUOTES
"Sales come and go, but service lasts forever." — Sara Hagner
"If you want to achieve certain numbers and goals, you have to have an appreciated and happy team behind you." — Sara Hagner
"When you're in the office, you walk right over to the person, have a conversation, get the answer, and move on." — Sara Hagner
WHERE TO LISTEN & WATCH
• Available on Spotify, Apple Podcasts, and all major podcast platforms
• Subscribe, rate, and review to stay updated on future episodes
SPONSORED BY
Boomerang Office Furniture — boomerangofficefurniture.com
Common Sense Office Furniture — commonsenseof.com